Frequently Asked Questions
1. What is Moroccan Aura?
Moroccan Aura is a brand dedicated to bringing the elegance and craftsmanship of Morocco into your home. We offer handcrafted tea sets, vibrant decor, and timeless pieces made by skilled Moroccan artisans.
2. Where are your products made?
All of our products are handcrafted in Morocco by talented artisans who use traditional techniques to create unique and high-quality items.
3. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You’ll find all the details at checkout.
4. How long does shipping take?
Shipping times depend on your location. Orders typically take 7–10 business days to arrive. For detailed shipping estimates, check our Shipping Policy or contact us directly.
5. Are your products handmade?
Yes, all of our items are handmade by skilled Moroccan artisans. This ensures each piece is unique and reflects Morocco’s rich cultural heritage.
6. How do I care for my tea sets and brass decor?
To keep your tea sets and brass decor looking their best, hand wash them with mild soap and water. Avoid abrasive cleaners and always dry thoroughly to prevent tarnishing.
7. Can I place a custom order?
We currently do not offer custom orders but are happy to hear your suggestions or special requests. Contact us, and we’ll do our best to assist!
8. What is your return policy?
We accept returns within 14 days of receiving your order, provided the items are unused and in their original packaging. Visit our Return Policy page for more details or contact us for assistance.
9. Can your products be used as gifts?
Absolutely! Our products make beautiful, meaningful gifts for any occasion, whether it’s a wedding, housewarming, or celebration.
10. How can I contact you?
You can reach us via email at moroccanaurastore@gmail.com or through our Contact page. We’re here to help with any questions or concerns!
11. Are your products eco-friendly?
We prioritize working with artisans who use sustainable and traditional crafting techniques. Many of our materials, such as brass and glass, are long-lasting and recyclable.
12. How can I stay updated on new products and offers?
Follow us on Instagram, Facebook, and for the latest updates, exclusive deals, and inspiration! You can also sign up for our newsletter to stay in the loop. If you have any other questions, don’t hesitate to reach out. We’re here to help you bring the beauty of Morocco into your home!